Refund Policy

General Refund Policy

As a general policy, payments made to Social Spoon are non-refundable once payment has been confirmed, except where a refund is expressly provided for under the specific terms applicable to the service purchased.

Circumstances Where Refunds Will Not Be Issued

A refund will generally not be provided where a client:

• Changes their mind after making payment.
• Chooses to use another service provider before the agreed service timeframe has elapsed.
• Causes delays by failing to provide required information, access, documents, or cooperation.
• Takes actions that interfere with, disrupt, or otherwise affect the service after it has commenced.
• Fails to meet requirements or provide information necessary for the service to proceed.

Third-Party Platforms

Some Social Spoon services involve third-party platforms, including Instagram, Facebook, TikTok, and WhatsApp.

Timelines and outcomes may be affected by platform processes, policies, systems, security measures, or decisions outside Social Spoon's control.

Social Spoon does not guarantee a particular outcome where the final decision rests with a third-party platform.

Acceptance of Terms

By making a payment for any Social Spoon service, you confirm that you have:

• Read and understood the applicable service terms.
• Reviewed the relevant refund conditions.
• Agreed to the terms applicable to the service purchased.

If you have questions about refund terms for a specific service, contact Social Spoon at support@mysocialspoon.com before making payment.